Yes, some of our figurines are limited edition. This means that once stocks are gone, they will no longer be available.

Be sure to check our store regularly to avoid missing out on these special editions, which are often highly prized by collectors.

The size of the figurines varies depending on the model. Each product is accompanied by a description detailing the exact dimensions to ensure you make the right choice.

We accept a variety of secure payment methods, including:

Credit cards (Visa, Mastercard, American Express) PayPal / Google Pay / Apple Pay.

If your order has not yet been shipped, you can contact us quickly to request a change or cancellation. Once shipped, cancellation is no longer possible, but you can always return the item once received, in accordance with our return policy.

Delivery times vary depending on your location:
France: 3 to 5 working days
Europe: 5 to 7 working days
International: 7 to 14 working days

We also offer express delivery options for some countries.

Yes, we ship our products worldwide. Shipping costs and times vary depending on the destination country, which you can check when placing the order.

Shipping costs depend on your location and the weight of your order. The exact amount will be calculated at checkout, before confirming the order. We sometimes offer free shipping on certain orders.

Once your order has been placed and shipped, you will receive a tracking number by email. You can use this number to track your package in real time directly on our website or on the carrier's website. If you have any questions, do not hesitate to contact our customer service.

If your order does not arrive within the estimated time, first check the tracking with your tracking number. If the delay persists, please contact us so we can resolve the issue with the carrier.

When placing your order, be sure to enter a valid email address to receive all notifications regarding the shipping, delivery and tracking of your package.

Yes, you can return your product within 14 days of receipt, as long as it is in its original condition, unopened and undamaged.

Contact our customer service to arrange return or exchange of the item.

If you wish to return a product, please contact our customer service for instructions and return address. Once the product is received and checked, we will refund or exchange it.

Once the product is returned and received, the refund will be processed within 5-10 business days. You will receive an email confirmation when the refund has been processed.

To keep your figurines in perfect condition, here are some tips:

• Clean them regularly with a soft, dry cloth to remove dust.

• Avoid prolonged exposure to sunlight to prevent discoloration.

• Store them in display boxes or in a space protected from dust and humidity for optimal protection.

Some figures may require simple assembly. If this is the case, clear instructions will be provided with the product. We recommend handling the parts with care to avoid damage.

To preserve your accessories (except Smiski figurines), simply follow the instructions provided with your product.

To make sure you don't miss anything, subscribe to our newsletter and follow us on social media.
You will receive notifications about new collections, special collaborations, and exclusive offers.

When a new figure or accessory is available for pre-order, you can reserve it by placing an order directly on our website. The estimated delivery date will be indicated on the product page.

Limited edition products are not restocked once sold out.

We recommend that you sign up for the newsletter to be notified as soon as these products are released so you don't miss them.

Yes, all payments made on our site are 100% secure using SSL security protocols. This ensures that your personal and banking information is protected.

We accept payments by credit cards (Visa, Mastercard, American Express), PayPal, and other solutions like Google Pay and Apple Pay.

If you encounter any problem during your payment, please contact us immediately so that we can verify and resolve the situation as soon as possible.