FAQ

Smiski are small glow-in-the-dark collectible figures from Japan. They love hiding in corners and quiet spaces, bringing a soft glow and playful presence to your everyday life.

Smiski are made with a special phosphorescent material that absorbs light during the day and gently glows at night. Just place them under natural or indoor light, then enjoy their soft glow once the room gets darker.

Each Smiski comes in a sealed blind box, meaning you don’t know which figure you’ll get until you open it. Every series includes multiple poses, plus a rare secret figure, making every unboxing a surprise.

Yes. Smiski are released in themed series like Bed, Work, Bath, Living, Museum, and more. Each series features unique poses inspired by everyday moments, so you can collect by mood, space, or style.

Yes, all Smiski products sold on SmiskiShop are 100% authentic and officially licensed. We work with authorized distributors to ensure every figurine is genuine, brand new, and sealed in its original packaging.

Absolutely. Every Smiski arrives factory-sealed in its original blind box packaging, just like you would find in official retail stores.

All products are brand new. We never sell used, opened, or second-hand Smiski.

Smiski figures are glow-in-the-dark collectibles sold in blind boxes. Accessories (like keychains, toothbrush holders, or zipper charms) are official Smiski items designed to bring the Smiski spirit into your everyday life.

We accept major credit and debit cards, as well as secure online payment options available at checkout. All payments are processed through encrypted systems to keep your information safe.

If your order hasn’t been processed yet, we may be able to help. Please contact us as soon as possible at hello@smiskishop.com and we’ll do our best to assist.

Yes, once your order is placed, you’ll receive a confirmation email with your order details. If you don’t see it, please check your spam folder.

Absolutely. All transactions are protected with industry-standard security measures, ensuring your personal and payment information stays private and safe.

Yes, we offer international shipping. Free shipping is available on orders over $25. Shipping fees and delivery times are calculated at checkout based on your location.

Orders are processed within 24–72 hours.Estimated delivery times:USA & Europe: 5–10 business days

International: 7–14 business daysPlease note that delivery times may vary depending on customs or local carriers.

Yes. Once your order ships, you’ll receive a tracking number by email so you can follow your package every step of the way.

If your order hasn’t arrived within the estimated timeframe, please contact us at hello@smiskishop.com. We’ll investigate with the carrier and make sure you’re taken care of.

Yes, unopened items can be returned within 14 days of delivery. Products must be unused and in their original sealed packaging.Please note: opened blind boxes cannot be returned or refunded, as Smiski are surprise collectibles.

If your order arrives damaged or you receive the wrong item, contact us within 48 hours at hello@smiskishop.com with photos of the issue. We’ll make it right.

Once your return is received and inspected, refunds are processed within 7–10 business days to your original payment method. Processing times may vary depending on your bank.

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.

Each Smiski comes in a sealed blind box, meaning you won’t know which figure you receive until you open it. Every series includes multiple poses, making each unboxing a surprise.

Each Smiski series includes a rare “secret” figure that appears randomly. These are not guaranteed in any order and are meant to be discovered by chance.

Duplicates are part of the blind box experience. Many collectors trade with friends or keep multiple Smiski in different spaces around their home.

Smiski love hiding in quiet corners, on shelves, desks, nightstands, or near plants. Some collectors spread them around their home, while others prefer using display cases to keep everything visible and dust-free.

Yes. Display cases and Smiski Houses are a great way to organize your collection while protecting your figures from dust and keeping them beautifully presented.

Not really. Simply wipe them gently with a dry or slightly damp cloth if needed. Avoid prolonged exposure to water or direct heat.

Smiski work best indoors on stable surfaces. Let them charge under natural or indoor light so they can glow softly at night.

You can reach us anytime at hello@smiskishop.com. We’re happy to help with any questions about your order or Smiski products.

We usually reply within 24 hours on business days.

No problem ,just send us an email and our team will get back to you as soon as possible.